Accessibility Statement

Cake Mortgage Corp. is committed to ensuring digital accessibility for people with disabilities. We are continually improving the user experience for everyone and applying the relevant accessibility standards to caketpo.com.

We aim to conform to the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA — the standard recognized in the United States under the Americans with Disabilities Act (ADA). These guidelines explain how to make web content more accessible for people with disabilities, including blindness and low vision, deafness and hearing loss, learning disabilities, cognitive limitations, limited movement, speech disabilities, and combinations of these.

A floating button (bottom-left of every page) opens an accessibility menu with toggles for larger text, high contrast, reduced motion, underlined links, and a stronger keyboard focus ring. Your preferences are saved across pages.

Every interactive element — links, buttons, form fields, menus — is reachable and operable using only a keyboard.

Press Tab on any page and the first focused control is a Skip to main content link, letting screen-reader and keyboard users bypass the navigation.

Pages use proper HTML landmarks (header, nav, main, footer), heading hierarchies, and ARIA roles so assistive technologies can describe page structure clearly.

Every form input has a programmatically associated label. Validation errors are linked to their fields via standard ARIA attributes (aria-invalid, aria-describedby).

If you set Reduce motion in your operating system, animations and transitions across the site are automatically disabled.

Body text and important interface elements meet WCAG AA contrast ratios (4.5:1 for normal text, 3:1 for large text and UI components).

Dialogs (cookie consent, mobile menu) trap focus while open, support the Escape key to close, and return focus to their trigger button.

Some PDFs available for download (forms, guidelines, marketing materials) may not yet be fully tagged for screen readers. If you need an accessible alternative format, please contact us using the details below — we will provide one promptly.

Pages that link to or embed third-party services (such as the broker login portal at cake.encompasstpoconnect.com) may not meet the same accessibility standards as caketpo.com itself. We work with our vendors to advocate for accessibility but do not directly control their interfaces.

The drawn-signature canvas in the broker application is not operable by keyboard alone. As an equivalent, the Type signature mode is fully accessible and produces a legally binding electronic signature.

caketpo.com is designed to be compatible with current versions of Chrome, Edge, Firefox, and Safari, combined with screen readers including NVDA, JAWS, VoiceOver (macOS / iOS), and TalkBack (Android). If you encounter issues with a specific browser or assistive technology combination, please let us know.

We welcome your feedback on the accessibility of caketpo.com. If you experience an accessibility barrier, find content you cannot use, or want to request a document in an alternative format, please contact us at info@cakehome.com or (833) 717-0401. We try to respond to accessibility feedback within two business days. Please include the page URL, a description of the issue, and the assistive technology and browser you are using so we can investigate quickly.

If our response to your feedback does not resolve your concern, you have the right to file a complaint with the U.S. Department of Justice under the Americans with Disabilities Act. Information about filing a complaint is available at ada.gov/file-a-complaint.

Accessibility is an ongoing effort. We test caketpo.com against the WCAG 2.1 AA criteria, address reported issues promptly, and revisit our practices when we add new features or content. We will update this statement when material changes are made.