Who do I pay?

Loan servicing includes sending monthly payment statements, collecting monthly payments, maintaining records of payments and balances, collecting and paying taxes and insurance, managing escrow funds, and providing mortgage customer service. Your loan servicer is your primary point of contact for all questions about your mortgage.

Interim servicing refers to the temporary period where Cake Mortgage Corp. services your loan between closing and the transfer to a permanent loan servicer. During this time, you'll receive payment instructions directly from Cake. This period typically lasts 30 to 60 days after closing.

Your loan servicer information can be found on your most recent billing statement. If your loan was recently closed, Cake Mortgage Corp. may be your interim servicer. If your loan has been transferred, you would have received a Goodbye Letter from Cake and a Hello Letter from your new servicer with their contact information and payment instructions.

If your loan has been transferred to a new servicer, please send your payment to the address listed on the Hello Letter or billing statement from your new servicer. Do not send payments to Cake Mortgage Corp. after the transfer date. If you're unsure, contact our servicing team and we'll confirm your current servicer.

During a loan transfer, you may receive statements from both the old and new servicer. Always pay the most recent servicer, the company named in your transfer notice (the Hello Letter). If you accidentally send a payment to the old servicer during the transition period, it will typically be forwarded to your new servicer. Contact our servicing team if you need clarification.

Loan servicing transfers are a normal part of the mortgage industry. Lenders like Cake Mortgage Corp. often transfer servicing rights to companies that specialize in loan servicing. This does not change the terms of your loan. Your interest rate, monthly payment amount, and remaining balance stay the same. Only where you send your payment changes.

Contact your current loan servicer directly. Their information is on your most recent billing statement. If you're unsure who your servicer is, or if your loan is still in interim servicing with Cake, contact our servicing support team using the details on this page.

If your loan has an escrow account, your loan servicer manages the payment of property taxes and homeowners insurance on your behalf. These payments are included in your monthly mortgage payment. If your loan was recently transferred, the new servicer will take over escrow management. Contact your current servicer with any questions about your escrow account, tax payments, or insurance disbursements.

To request a payoff statement, contact your current loan servicer directly. They will provide you with the exact amount needed to pay off your mortgage, including any per-diem interest. Payoff statements are typically valid for 30 days. If your loan is still in interim servicing with Cake, you can request a payoff by contacting our servicing team.

Auto-pay enrollment is handled by your loan servicer. Contact them directly or log in to their online portal to set up automatic payments from your bank account. This ensures your payment is made on time each month and may qualify you for a rate discount with some servicers.